Booking
Privacy policy

Privacy policy

Information about our privacy policy

Privacy policy is important to us! We would like to inform you about the purpose, type and scope of the personal information we collect and process. as you use our services and our website.  

Your rights regarding information, correction, transfer, amendment and removing of data

You are entitled to request access to your personal information stored with us at any time. You are entitled to request amendment of inaccurate or incomplete data. You are entitled to request transfer of your data to you or an appointed third party in a current file format.

You are entitled to request that your personal data shall be deleted, in as much as they are not needed in order to process an existing agreement or contract. In some cases, these rights are subject to certain legal conditions and limitations. In those cases, however, you are entitled to a restricted data processing. When processing data that have been collected for a different purpose than processing an agreed contract, you are entitled to oppose any further processing of your data at any time.
In order to execute your rights outlined above, please contact our data protection commissioner.

Right of appeal 

You are entitled to appeal to a data protection regulating authority.

Data protection regulating authority:

Tourismus Agentur Flensburger Förde GmbH
Nikolaistraße 8
24937 Flensburg
Phone +49 (0) 461 90 90 920
Email info(at)flensburger-foerde.de 

Data protection commissioner

Please contact our data protection commissioner in case of questions re our privacy policy: 
c/o Rechtsabteilung Stadt Flensburg
Friesische Str. 21 
24937 Flensburg
Phone +49 (0)461 85 22 30
E-Mail datenschutz(at)flensburg.de 

When visiting our websites, data is collected, processed and used whereby it is not always possible to rule out a personal reference. In order to display the websites in your browser, the IP address must be determined. Otherwise your browser would not be able to receive any data from this website on your device (e.g. PC, notebook, smartphone). We also use your IP address for geolocation purposes in order to display country-specific content if needed.

As a rule, your IP address is assigned dynamically by your provider. This address often changes regularly so that we cannot trace the IP address back to you personally. In addition to the IP address, other information about data retrieval may be saved in the web server’s protocol file.

This includes information about the following:

- User’s operating system
- User’s browser version
- Name of the retrieved file
- Date and time of retrieval
- Volume of data transferred
- Referring URL

The data saved is only used for statistical and diagnostic purposes. We are not able to regularly trace the data to you personally.

Cookies

We use so-called cookies on our website. Cookies are small text files that are saved onto your hard drive. They are necessary in order to make use of certain functions the service provides. You may adjust the appropriate settings in your browser to prevent cookies from being saved. Please note, however, that by doing this you may not be able to use all of our website’s functions. Cookies do not install or start any programs or other applications on your computer.

Web analysis

This website uses the web analytics service Google Analytics in order to create a “needs-oriented design” of this website. Web analytics also enables us to determine and rectify errors on the website, such as those arising from faulty links. Google Analytics uses “cookies”, which are text files that are saved onto your computer in order analyse how the website is used. So-called client IDs are used to create pseudonymous user profiles that collectively gather information on the usage of the websites by a user on a desktop computer or mobile device.

The information generated by the cookie about your use of the website is generally transmitted to and stored by Google on a server in the USA. Because we have activated so-called IP anonymization on this website, Google will first truncate your IP address within the Member States of the European Union or in other states that are party to the agreement within the European Economic Area. Only in exceptional cases will the full IP address be transmitted to and stored on one of Google’s servers in the USA and truncated there. On behalf of the operator of this website. Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website usage and internet usage. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data.

You may adjust the appropriate settings in your browser to prevent cookies from being saved. Please note, however, that by doing this you may not be able to use all of our website’s functions. You can also prevent the collection of data generated by the cookie related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at http://tools.google.com/dlpage/gaoptout?hl=de.

You can find more information on the terms of use of Google Analytics as well as the privacy policy at http://www.google.com/analytics/terms/de.html and http://www.google.com/intl/en/policies/privacy.

Use of Facebook social plug-ins

Our website also uses social plug-ins (plug-ins) from the social networking website Facebook.com (Facebook). However, a so-called two-click solution is used. This means that the plug-in will not be active until you activate the “switch” by clicking on it. Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, in the USA. If you visit one of our websites containing this plug-in and activate the plug-in, your browser will establish a direct connection to Facebook’s servers. Facebook will transfer the plug-in content directly to your browser, which will embed it into the website. By embedding the plug-in, Facebook will receive the information that you have retrieved on the corresponding website. If you are logged into Facebook, Facebook can associate your website visit with your Facebook account. For more information about the purpose and scope of Facebook’s data collection, processing and use as well as your rights and settings options regarding the protection of your privacy, please see Facebook’s privacy policy: www.facebook.com/policy.php. If you are a member of Facebook and do not want Facebook to gather data about our website and associate it with your membership data, you must first log out of Facebook before visiting our website. It is also possible to block possible Facebook plug-ins with add-ons for your browser, such as with “Facebook Blocker”. 

Contact form, email requests

When contacting us per email or our contact form, we collect and save your information in order to be able to handle your request and/or booking.

Newsletter

We offer you the opportunity to subscribe to our newsletter. To subscribe, we require your email address. Please note that, in order to optimise our newsletter, we may receive information about newsletter subscribers’ open and click rates. If you do not want this information to be collected, you may unsubscribe from the newsletter. 

You may also unsubscribe for any other reason at any time on our website or by clicking the unsubscribe link in the newsletter itself.

Online-dispute settlement pursuant to art. 14 para. 1 ODR-VO:

Here you can find the platform for online dispute settlement (OS) of the European Commission: ec.europa.eu/consumers/odr/ Direction regarding § 37 VSBG: The responsible consumer arbitration authority is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein www.verbraucher-schlichter.de.

Modifications to these terms

Changes to legal provisions or to our service may require us to make changes to our privacy policy. The current version of our privacy policy can be viewed at any time by following the “Privacy” link.